Biosymphony Private Limited (also referred to as “UNI DATACENTER”, “our,” “we” or “us”) provides HPC services, including but not limited to community HPC services, dedicated servers, membership tiers, shared servers, graphical processing unit(s), and storage “Services” to its customers (“Customer(s)”, “you”, “your”), and such use of the Services by the Customers shall be governed by terms of service available at link https://www.uni-datacenter.com/terms-of-service (“Terms”) or a master services agreement, if any, executed between Uni Datacenter and the Customer. This refund policy (“Policy”) describes the cases in which a refund may be due to the Customer and sets out the terms governing such refund. Your use of the Services or your registration with us for availing the Services, constitutes your agreement to this Policy. Uni Datacenter may modify this Policy at any time by posting a revised version of the same, personally to our customers or on Uni Datacenter’s website and the amended version of this Policy shall become automatically binding on you, if you continue to avail of the Services.

In connection of your use of our Services, a refund may arise in the following cases:-

 

Refund for Invoice Discrepancies

If you find any discrepancies in our invoices with respect to usage metrics or the Services subscribed by you and/or other details mentioned on the invoice like GSTIN etc., you are required to email us at support@uni-datacenter.com within 2 (two) days of first receipt of Invoice on email id (s) registered with us (“Invoice Email”).

We will verify the validity of the alleged discrepancies internally and after verifying whether any refund is due, we may at our discretion, offer you a credit note or infra credits and/or refund the proportionate amount, wherever required.

If you do not inform us of any discrepancy within 2 (two) days of the date of the Invoice Email, then thereafter, we will not entertain any requests to modify bills/offer credit notes or offer refund in any other form.

 

Refund in case of De-provisioning of Services

If you request us to de-provision any manually provisioned service before the end of its billing cycle, we may, at our discretion, issue equivalent credit note or infra credits or refund the remaining amount charged in advance in full minus any payment gateway transaction charges to the source through which payment was received earlier. Alternatively, if you continue to avail other services that are still in the provisioned state, the remaining amount may be adjusted in the next billing cycle.

​
 

Refund for Software Licenses provided with the Compute Nodes

The software licenses (if any) billed by us are billed for each billing month regardless of the period of usage during the month. Once a software license has been used during a calendar month, it is NOT eligible for a refund and you will be charged for the full monthly cost of that license. Refund of software license cost paid for unused future months is however possible, on receipt of an email from you to us at support@uni-datacenter.com requesting the same.

​

 

When will you not be entitled to a refund under this Policy:-

You shall not be entitled any refund in the following cases:-

a) Minimum Billing Committed Nodes: The committed nodes are launched for a specific committed period for a fixed price and you shall not be eligible for a refund of the amount paid for the same. Additionally, you will not be eligible for a refund of the minimum billing amounts charged in each billing cycle;

b) Promotional code benefits, free coupons etc. are not refunded;

c) The transaction fees charged by payment gateways is not refunded;

d) If you have an outstanding balance in any of the linked Customer accounts or if we suspect that your Customer account is linked in any manner to another customer account(s) which has outstanding dues, you will not be entitled to a refund. The balance, if any, remaining after adjustment of the outstanding balance for such linked customer account, shall be refunded to you; For the purpose of this clause, outstanding dues shall include outstanding TDS payable for the Services, where a duly signed TDS certificate has not been provided by you;

e) In case of suspected violations of our TOS, Company Policies (as defined in our TOS) etc.; or

f) Any other cases, which at our discretion would disentitle you to a refund.
 

General:-

All requests for refund shall be sent to support@uni-datacenter.com within the timeline mentioned herein above. To the fullest extent permitted by applicable law, you hereby waive all claims relating to fees/charges payable/already paid to us unless claimed within the timeline prescribed in this refund policy.

​